INS Korean Style Large Capacity Fresh Canvas Backpack Middle And High Five-Piece Set For Elementary School Girls, Double

Return and Exchange Policy: [Custom-made items (items with added logos, embossed text, wash labels, etc.) are not eligible for return or exchange after delivery.] If the customer encounters quality issues after receiving the goods or if there is a mistake on our part that led to the wrong shipment, we will provide free returns and exchanges for you (requires standard shipping, with return and exchange postage covered by us). If you return the goods without contacting our customer service, only the product cost will be refunded, and we will not be responsible for the shipping fee.Only 80% of the total payment will be refunded! Our store's definition of [quality issues]: 1. Issues that affect use or appearance (such as holes, loose hardware, etc.) are considered quality problems. 2. Shortages, fading, discrepancies in quantity, etc., are all considered quality issues. 3. Issues with the bag's zipper head or failure to zip or unzip are considered quality problems, but damage caused by improper use of the zipper or issues that can be resolved independently are not considered quality problems. 4. Other issues (such as minor glue marks, chalk marks, loose threads, small pinholes, or slight rust on metal parts) are not considered quality problems. 5. The bag has loose threads or uneven stitching, and some threads are loose. The actual color of the bag differs somewhat from what is shown online and is not as good as imagined, but these are not considered quality issues. 6. Damage to the bag caused by excessive load is not considered a quality issue. 7. Deformation and damage to the bag caused by high temperatures, exposure to the sun, or rain, as well as discoloration due to high temperatures, are not considered quality issues. 8. Deformation and damage to the bag caused by force majeure (such as earthquakes, robbery, traffic accidents, etc.) does not constitute a quality issue. 9. Damage to the leather caused by improper maintenance during use (especially for genuine leather products), such as changes in texture or cracking, is not considered a quality issue. 10. The bag has an odd smell. Due to the large volume of bags being shipped, we pack new items every day. Sometimes the oil on the edges is not completely dry, but it will disappear naturally after being left open for a few days. This is not a quality issue. 11. Zipper cotton lining (due to differences in bag color, production batch, zipper head, and lining, these may vary) do not constitute quality issues. 12. Due to different batches of bags, there may be differences in (lining pattern color, base material thickness, zipper fabric color), which are not considered quality issues. 13. For bulk wholesale customers, the terms agreed upon verbally or in writing with customer service shall prevail. If the goods are returned due to customer preferences or other issues, the customer will be responsible for the return shipping costs. For pre-ordered goods due to large quantities, we will only refund up to 30% of the goods.