Return Policy

We sincerely hope that you love every Voghion item you purchased. However, if you need to make a return, you are welcome to do so within 30 days of receipt.

REQUIREMENTS FOR A RETURN

Return items must be in new condition

Return items must include all original packing and contents, including accessories

Return items must be unused or unworn

Please be aware that we reserve the right to refuse an exchange or refund if the items are deemed non-saleable. Additionally, if more than 30 days have passed, we'll regret to inform you that we cannot accept your return, and the items will be sent back.

How do I return an item?

1. Find the order you need a refund for and click "refund"
2. You can choose the corresponding refund reason based on the actual situation
3. Then enter the refund amount and upload product photos
4. Finally, click the"submit" button, then we will receive your return request
5. Once customer service confirms that all return requirements for your order have been met you will receive authorization for your return.
   • Need help? Contact us at customer@voghion.com for faster approval.
6. Once your return request is approved, please ship the items to the return address provided by the system.

I've Sent My Return! How Soon Will It Be Processed?

Once we receive your return, it will take 2 to 3 business days to process. An email notification will be sent to confirm the receipt of your returned item, along with updates on the approval or rejection of your refund.

If your return request is approved, we will process your refund. Once authorized, the funds will be automatically credited to your credit card or original payment method within 5–14 business days.(Maximum 30 days, depending on the processing speed of your financial institution).

Important Shipping Notes Regarding the Return of Goods

The return address will be provided upon authorization from us. (Note: Unauthorized returns will not be accepted.)

You are responsible for the shipping fee when returning non-defective items. However, if the item is defective, Voghion will cover the shipping fee.

Ensure that the returned product is carefully wrapped, and provide a tracking number (required) for all return items. Refunds cannot be issued for items damaged due to improper protection, and we are not liable for lost or damaged products returned to us.